Here you'll find our most frequently asked questions!!

Cancellations

What is your cancellation policy?


We require 24 hours notice for cancellation and rescheduling of treatments. The Glam Spa | Skin Gym reserves the right to charge up to $35 for any missed appointments or late cancellations. A credit card number is required to hold your reservation however will not be charged and no monetary holds will be added however we will charge a fee if you no show, cancel, reschedule less that 24 hours of your appointment.





Facial Services

What if I have medical / health conditions?


To better serve you, please let your esthetician know if you are pregnant, or have any of the following issues: muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue. Also inform your esthetician if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you and also allows us to know which products and modalities will best suite your session.




This is my first time at the spa and/or getting a facial treatment.


No worries at all. Our master esthetician or front dest coordinator will walk you through the what you’ll be experiencing every step of the way.




Will I have to get undressed for my facial/body services?


This is completely up to you and your comfort level. Prior to your facial, your esthetician will exit the room for you to get completely comfortable. During your facial, you’ll wear a wrap under the sheet that allows your neck, arms and décolleté to be exposed for treatments. We do ask that any guests under the age of 17 keep their under garments on while receiving services.




Will I experience breakouts after my facial treatments?


During an extraction treatment, the esthetician will have to squeeze on your skin to clear out your clogged pores. The squeezing may cause some redness on your skin, which will usually wear off in a day, or two. Depending on your skin condition, some of you may experience only minimal redness. The esthetician may also intentionally leave out some pimples or zits as they are not “matured” enough to be removed yet. As a result, some purging may occur due to self-cleaning pores. But, its okay! The occurrence of this situation can be minimised or prevented if you know the proper ways to caring your skin. In addition to your facial/extraction, using the right products and caring for your skin is essential for lasting results — as well as to reduce your post-facial breakouts.




How should I care for my skin after my spa treatment?


Post-facial skincare plays a huge part in optimising and maintaining results of your facial treatment. Remember to follow any skin care recommendation provided by your esthetician. Do not touch your face especially the open wounds after an extraction to prevent bacteria from forming.




How often should I get a spa facial?


We recommend our clients receive facials every three to four weeks or once a month. That's how long your skin's life cycle is. After three or four weeks, your skin cells grow back. Facials help this process & assure your skin always glows.




What if I don't see my question here?


No worries, you may call or tex us at 817-523-1Spa (1772). Thanks!





Facility Information

What Are the Hours of Operation at the Glam Spa | Skin Gym?


Our current hours are as follows: Appointments can be made within the hours listed dependent upon availbility. Tuesday & Friday 10:00 a.m. – 5:00 p.m. Wed & Thursday 10:00 a.m. – 7:00 p.m. Saturday 10:00 a.m. – 3:30 p.m. Closed: Suday & Monday




I have a fever, but tested negative for COVID19, can I still keep my appointment?


No. Fevers indicate inflammation. Your immune system is fighting something and you need to rest. Please wait for at least 48 hours (without the use of fever reducing medications) after your non-COVID19 related fever is gone before scheduling a service. Your body and provider will thank you.




What are your sanitation protocols?


We space our appointents our with 30min inbetween for disinfecting and cleaning. Our esthetician uses gloves during the entire service and wears a mask. New linen, towels, gloves, and supplies are used for each individual client. We use hospital grade EPA to clean all surfaces and disinfectant spray in the room and other areas where conversation and germs may spread.





Appointment 101

Is Gratuity Included?


Gratuity is not included in the price for our services, but is gladly accepted. Gratuities usually range from 15-25% of the treatment price, or larger if you experience exceptional service.




Cell Phone Etiquette


We absolutely love when our guest wants to catch photos and quick video snaps of their service. We also love when our guest share their spa experience on social media. We just ask that we all respect and adhere to our noise level policy. To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls while in the spa. As with all of our guests, we ask that all conversation be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services.




Booking your spa appointment.


Call us at (817) 523-1Spa (1772), to book your appointment or you may book your appointment online at your convenience.




How early should I arrive at my appointment?


Please arrive 10 minutes before your appointment as you may be required to fill out paperwork. If you are late, we may need to shorten your treatment to accommodate for the next scheduled appointment.




I have a fever, but tested negative for COVID19, can I still keep my appointment?


No. Fevers indicate inflammation. Your immune system is fighting something and you need to rest. Please wait for at least 48 hours (without the use of fever reducing medications) after your non-COVID19 related fever is gone before scheduling a service. Your body and provider will thank you.