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Here you'll find our most frequently asked questions & policies!!

  • Booking your spa appointment.
    We strongly suggest appointments are booked online through our website or Vagaro.com. You may also call our front desk at 817-523-1772. Please note effective Jan 1, 2022 a credit card will be required to book an appointment online or when you call. Your card will not be charged without your consent unless our cancellation policy is broken. This fee cannot be put towards a future service.
  • I have a fever, but tested negative for COVID19, can I still keep my appointment?"
    No. Fevers indicate inflammation. Your immune system is fighting something and you need to rest. Please wait for at least 48 hours (without the use of fever reducing medications) after your non-COVID19 related fever is gone before scheduling a service. Your body and provider will thank you.
  • How early should I arrive at my appointment?
    Please arrive 10 minutes before your appointment as you may be required to fill out paperwork. If you are late, we may need to shorten your treatment to accommodate for the next scheduled appointment.
  • Cell Phone Etiquette
    We absolutely love when our guest wants to catch photos and quick video snaps of their service. We also love when our guest share their spa experience on social media. We just ask that we all respect and adhere to our noise level policy. To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls while in the spa. As with all of our guests, we ask that all conversation be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services.
  • Is Gratuity Included?
    Gratuity is not included in the price for our services, but is gladly accepted. Gratuities usually range from 15-25% of the treatment price, or larger if you experience exceptional service.
  • May I book my appointment with a guest?
    Health and safety is our top priority, therefore, only one guest is permitted in the treatment room at a time. We ask that you do not bring anyone with you. The only guest that are allowed are those accompanying a minor.
  • What if I'm running late to my appointment?
    Your appointment time has been blocked from others exclusively for you, however, we understand life happens. If you are going to be late please call and give us a heads up. If you are past 15 min late you will be charged a late fee of $15 on top of your treatment. If you are late 20min or more your appointment will need to be recheduled. Please note, if you are late we will still follow protocol and not rush your service. Also your service will still end at the original appointed time.
  • This is my first time at the spa and/or getting a facial treatment.
    Congratulations on taking the first step to healthier, radiant skin!! The top of your appointment will include a skin consultation with our Master Esthetician. This consultation will help determine what professional plan that will best suite your skin concerns and needs.
  • What if I have medical / health conditions?
    To better serve you, please let your esthetician know if you are pregnant, or have any of the following issues: muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue. Also inform your esthetician if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you and also allows us to know which products and modalities will best suite your session.
  • Will I experience breakouts after my facial treatments?
    During an extraction treatment, the esthetician will have to squeeze on your skin to clear out your clogged pores. The squeezing may cause some redness on your skin, which will usually wear off in a day, or two. Depending on your skin condition, some of you may experience only minimal redness. The esthetician may also intentionally leave out some pimples or zits as they are not “matured” enough to be removed yet. As a result, some purging may occur due to self-cleaning pores. But, its okay! The occurrence of this situation can be minimised or prevented if you know the proper ways to caring your skin. In addition to your facial/extraction, using the right products and caring for your skin is essential for lasting results — as well as to reduce your post-facial breakouts.
  • Will I have to get undressed for my facial/body services?
    This is completely up to you and your comfort level. Prior to your facial, your esthetician will exit the room for you to get completely comfortable. During your facial, you’ll wear a wrap under the sheet that allows your neck, arms and décolleté to be exposed for treatments. We do ask that any guests under the age of 17 keep their under garments on while receiving services.
  • How should I care for my skin after my spa treatment?
    Post-facial skincare plays a huge part in optimising and maintaining results of your facial treatment. Remember to follow any skin care recommendation provided by your esthetician. Do not touch your face especially the open wounds after an extraction to prevent bacteria from forming.
  • How often should I get a spa facial?
    We recommend our clients receive facials every three to four weeks or once a month. That's how long your skin's life cycle is. After three or four weeks, your skin cells grow back. Facials help this process & assure your skin always glows.
  • What if I don't see my question here?
    No worries, you may call or tex us at 817-523-1Spa (1772). Thanks!
  • Whats the difference between an Enzyme Peel and a Chemical Peel?
    Our Enzyme peels are a gentler version of their more intense counterpart–chemical peels. ... While chemical peels accomplish many of the same goals as enzyme peels, they are more aggressive and can treat deeper skin concerns.
  • When is the best time to get a chemical peel?
    The winter months is the best time to get a chemical peel. It is important to avoid sun exposure to the treated area due to changes in pigmentation which can occur. We also strongly recommend our post peel homecare kit which is now included in the peel service price.
  • What Are the Hours of Operation at the Glam Spa | Skin Gym?
    Our current hours are as follows: Appointments can be made within the hours listed dependent upon availability. Wednesday, Thursday, & Friday 09:00 a.m. – 7:00 p.m. Tuesday 3:00 p.m. – 7:00 p.m. Saturday 09:00 a.m. – 3:00 p.m. Closed: Sunday & Monday
  • I have a fever, but tested negative for COVID19, can I still keep my appointment?"
    No. Fevers indicate inflammation. Your immune system is fighting something and you need to rest. Please wait for at least 48 hours (without the use of fever reducing medications) after your non-COVID19 related fever is gone before scheduling a service. Your body and provider will thank you.
  • What are your sanitation protocols?
    We space out our appointment times to allow for disinfecting and cleaning. New linen, towels, gloves, and supplies are used for each individual client. We use hospital grade EPA to clean all surfaces and disinfectant spray in the room and other areas where conversation and germs may spread.
  • What is your cancellation policy?
    Clients must give at least 24 hours' notice of appointment cancellation and/or changes in desired service(s). Any appointment changes or cancellations made less than 24 hours in advance will be automatically charged 50% of the original service price. All no-shows will be charged 100% of the original service price. No exceptions. Please call in advance to cancel or reschedule any appointments. All fees charged are non-refundable and will not be applied to future services. A credit card is required on file to hold all appointments. We understand that emergencies do happen, therefore, this fee may be waived in unforeseen circumstances and only at the managers' discretion upon receiving a call, text, or email notification. No-show clients, clients canceling less than 24 hours before their appointment, and clients canceling more than two consecutive times may be required to pre-pay to be rescheduled. A credit card number is required to hold your reservation however will not be charged and no monetary holds will be added however we will charge a fee if you do not show, cancel, or reschedule less than 24 hours before your appointment.
  • What is your late policy?
    Your appointment time has been blocked from others exclusively for you, however, we understand life happens. If you are going to be late please call and give us a heads up. If you are past 15 min late you will be charged a late fee of $15 on top of your treatment. If you are late 20min or more your appointment will need to be recheduled. Please note, if you are late we will still follow protocol and not rush your service. Also your service will still end at the original appointed time.
  • Do I have to book an appointment to use my Groupon?
    Our spa operates by appointment only to ensure each guest gets an exclusive slot reserved specifically for them and in the most sanitized, distanced safe atmosphere.
  • Are extractions included in my Groupon?
    Extractions are not included in your groupon, however will be addressed if minor. Major extractions (multiple areas, inflammed) are available at an upcharge and time permitting due to the fact that they sometime take longer to address. You can further discuss your extracting concerns with your Glam Spa Skin Specialist upon arrival.
  • Do I have to complete any forms?
    All clients are required to complete a Client Intake Form on their initial visit prior to their service time. This form will be electronically sent upon booking your appointment.
  • How often can I use a Groupon for your Spa?
    We love the fact that we can offer our exclusive services at such a discounted rate however we do limit the number of Groupons accepted within a time period per client. We will accept a Groupon voucher per 180 days (6 months) per client (based on Name demographics and not per client email or gift vouchers) On the other hand we offer Groupon Guest Only Specials in house after you redeem your first voucher with us to help you continue your skin care goals at an affordable rate. If you want to come on a voucher sooner you may select the option that provides you multiple services.
  • How many Groupon vouchers can I redeem per visit?
    We will accept one Groupon Voucher per visit and valid only for the option purchased.
  • May I share a voucher option with a friend or family member?
    At this time our Groupon voucher options are for a single person. (i.e. If you purchase the voucher for two facials, it is for you to come at two different appointment time and not to share). All services must be used by the same person.
  • What is your cancellation policy if I am a Groupon Guest?
    Everyone's time is valuable and all of our appointment slots are of key priority. We require 24 hours notice for cancellation and rescheduling of treatments. The Glam Spa | Skin Gym will charge a $35 fee to the card on file for any appointments not cancelled within 24hours. A No Call, No Show fee of $50 will be charged to the credit card on file, however not to exceed the value of your groupon voucher, and fees will not be applied to future appointments. A credit card number is required to hold your reservation however will not be charged and no monetary holds will be added however we will charge a fee if you no show, cancel, reschedule less that 24 hours of your appointment.
  • What if I'm running late?
    Your appointment time has been blocked from others exclusively for you, however, we understand life happens. If you are going to be late please call and give us a heads up. If you are past 15 min late you will be charged a late fee of $15 on top of your treatment. If you are late 20min or more your appointment will need to be recheduled. Please note, if you are late we will still follow protocol and not rush your service. Also your service will still end at the original appointed time.
  • Do I have to still provide a credit card number if I have a Groupon voucher?
    A credit card number is required to hold your reservation however will not be charged and no monetary holds will be added however we will charge a fee if you no show, cancel, reschedule less that 24 hours of your appointment.
  • Why do I also have to provide my Groupon Voucher Number when booking?
    We will not redeem your voucher number until the end of your appointment however this will allow us to better track the vouchers being booked and communicate any policy concerns with Groupon Support.
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